1. INTELLECTUAL PROPERTY
Copyright and Trademark
All website design, text, graphics, selection and settings are the property of ECARAMEL and are the property of its copyright holder. “It is forbidden to store, copy and republish our photos without our permission.”
2. PROTECTION OF PERSONAL DATA
You can see how we use your information in the Privacy Statement. The use of the electronic pages and services of www.ecaramel.gr by the visitor / user presupposes their unconditional agreement with the terms stated in it.
3. DECLARATION OF PERSONAL DATA PROTECTION
WHAT ARE THE PERSONAL INFORMATION I HAVE TO DECLARE AT MY ORDER?
In order to carry out any transaction through the online store (e-shop) of the company ECARAMEL and to place orders of products of the company, the disclosure of some personal data will be requested by the customer. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the number of at least one contact telephone number, your e-mail address (e-mail ).
4. CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES / OTHER COMPANIES?
This data is processed by the company in compliance with the application of article 7A par. 1 (β) Ν. 2472/1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, unless the procedure set by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006.
Your credit card details are registered directly in the secure environment of the bank and our company does not maintain or know any of your credit card details.
5. WHY DO I HAVE TO GIVE MY PERSONAL INFORMATION?
Www.ecaramel.gr makes use of the information you give us during the electronic submission of the form, in order to contact you regarding (i) delivery of the order to your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by www.ecaramel.gr, (iv) special offers of www.ecaramel.gr, (v) offers and company news (vi) activation of telephony or internet service, (vii) receiving prizes after a lottery. The submission of your personal data by you means that you consent to this data being used by the employees of www.ecaramel.gr for the reasons mentioned above. Www.ecaramel.gr requires its employees and the maintainers of its website to provide its users-clients with the level of security mentioned in this Privacy Statement. In no other case can www.ecaramel.gr share your personal information with others without your prior consent, unless this is required through legal channels. Please note that under certain conditions the collection, use and disclosure of your personal data, which has been collected online without your prior consent, is permitted or required by law or court order (for example in the case of court decision).
6. MARKETABLE GOODS – AVAILABILITY – CHARACTERISTICS
The products available for sale, their characteristics, prices and available stock, are located at www.ecaramel.gr and are accessible to all. Users can search for more information about each product by clicking on the product icon.
Www.ecaramel.gr guarantees the timely information of the customers regarding the availability or not of the products, but does not bear any responsibility for their availability.
Www.ecaramel.gr makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other product feature is beyond the usual and reasonable.
The prices listed in the relevant catalogs under each product include VAT (24%), while the online store www.ecaramel.gr reserves the right to adjust prices without having to inform the consumer public.
7. ORDER OF PRODUCTS AND CONSUMER PROTECTION
Orders through the online store are concluding distance selling contracts, which are governed by the legal framework of N. 2251/1994 (as it is valid today) and the amendments mentioned in Presidential Decree 131/2003 (Government Gazette A ‘116 / 16.05.2003).
The user has the right to conclude a valid order through the online store, if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. ECARAMEL reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.
The Website www.ecaramel.gr uses the SSL protocol, for secure online commercial transactions. This encrypts all of your personal information, such as your credit card number, name and address, so that it cannot be read or changed when it is transmitted over the Internet.
All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you by e-mail or telephone, in order to tell us if you wish, under these conditions, the completion of your order. ECARAMEL company does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service.
In cases where you have placed an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the required details and we will send you the products you did not receive without any extra charge.
Modification of the present terms: www.ecaramel.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to inform this text for any change or addition to the terms. In case of non-receipt of the ordered goods (and if a long time has elapsed unjustifiably from the registration of the order), please contact a representative of www.ecaramel.gr. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the email address you stated during your order.